SUBJECT: Choose a puzzle from our web site, or supplements. If you are undecided, we will also be happy to discuss your needs when you call, and help you select an image from our large collection. In addition, you can send us your own print, slide, or negative, and we can have it enlarged for you. The original will be returned.
PAYMENT: You can order by fax, mail, or phone, and pay by check, (made out to ELMS Puzzles, Inc.), Visa, Mastercard, Discover or American Express. If you order by phone, it is useful to have your order form completed before you call.
PACKAGING: Each puzzle comes in one of our beautiful green boxes with a label which indicates the title of the print (sometimes this is purposely misleading) and the number of pieces. There is no picture on the box.
DEADLINE: Since each puzzle is individually cut, we need as much lead time as you can give us to complete each order. If you have a particular event in mind, please let us know and we will do our best to meet your deadline. The Christmas season is our busiest and in order to ensure getting your puzzle on time, we need as much time as possible.
SHIPPING: We ship via Federal Express or USPS Priority Mail.If you need expedited service an additional charge will be added to your shipping & handling fees.
SPECIAL GIFT FEATURES: If you are unsure of what kind of puzzle to give, send on of our hand lettered gift certificates for either a dollar amount or a specific puzzle, and let the recipient give us the details. In addition, we will be happy to gift wrap your puzzle and enclose a card at no extra cost.